A managed service agreement with IST provides proactive system management–rather than waiting for systems to fail and then fix them, which could result in loss of data and system down time. The managed service approach ensures your company’s systems will remain up and available, and your data will be protected. What’s Included:
Remote Access – a remote connection to servers, workstations, etc. so IST can immediately address system issues and help desk requests.
On-Site Support / Check-Ins.
24/7 Network Monitoring – IST will automatically receive and address alerts as system issues arise.
System Patch Management – reviewing and applying various vendor’s system patches–such as, Microsoft, Dell, HP–to ensure systems are up to date and in compliance.
Reports – documentation for support services performed, with updated network charts and lists.
Firewall / Intrusion Prevention System – monitoring and addressing alerts.
Anti-virus / Malware / Spam Protection – automated scans.